Remote access

My wife was quite upset earlier this week because her computer was acting up.  She ran all of the tools she could think of to correct the problem, but the computer continued to crash.  So we called her brother Will and asked him to use his remote desktop software to access her computer from his house and see if he could figure out what the problem is, and if possible to correct it.  We’re really lucky that Will is an expert on computer software issues; he is our designated geek!

Having this software allows Will to fix many of our computer problems from his home, which is wonderful because it saves us from the hassle of having to make an appointment with a computer repair service and packing up the CPU and taking it (or shipping it) somewhere off premises.  We used to do that years ago, and it was frustrating because they often had to keep the computer at their location for up to a week while working on it!

I also like knowing that keeping our computer here on our premises and having the work done by Will makes us feel comfortable that our private information does not fall into unauthorized hands.

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